{"xsrfToken":"b3aa664d3f0dce6a741a78bf63c8c7088994d222_lout","branding":{"id":"1","key":"recharge","name":"Recharge Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2e264a","headerLinkHoverBGColor":"#2e264a","headerBadgeColor":"#2e264a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/74d8c600-be9c-42eb-b5e6-15d3800c7d3c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWUyMzQzMy02ZDgyLTQ2NmQtYjFmOS1kYWJiOTdhMWQ3M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0ZDhjNjAwLWJlOWMtNDJlYi1iNWU2LTE1ZDM4MDBjN2QzYyI6WyJyZWFkIl19LCJleHAiOjE3NDM1NzMyNzMsIm5iZiI6MTc0MzU3MjY3M30.ELRJ4aST68-sHMYeV-6_2_AfSq6VVQz_-ve4FWJN0cQ&client=cee23433-6d82-466d-b1f9-dabb97a1d73c&mode=fit","logoId":"74d8c600-be9c-42eb-b5e6-15d3800c7d3c","isLogoAvailable":true,"helpCenterTitle":"Καλώς ήρθατε στο Enervek Support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Καλώς ήρθατε στο Enervek Support","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2b435e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWUyMzQzMy02ZDgyLTQ2NmQtYjFmOS1kYWJiOTdhMWQ3M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDM1NzMyNzMsIm5iZiI6MTc0MzU3MjY3M30.5kySBtQAyvDa8uTH2E4_s_tVTAWrbMdeZjOz2BmhGcs&client=cee23433-6d82-466d-b1f9-dabb97a1d73c&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"recharge","projectId":10000,"serviceDeskId":1,"name":"Recharge Support","description":"<p>Υποστήριξη για τον εξοπλισμό φόρτισης και τις υπηρεσίες μας</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Αντιμετωπίζετε κάποιο πρόβλημα με τον εξοπλισμό;","descriptionHtml":"<p><a href=\"https://www.recharge.gr/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Σελίδα υποστήριξης recharge.gr</a></p>","callToAction":"Αντιμετωπίζετε κάποιο πρόβλημα με τον εξοπλισμό;","introHtml":"<p>Βοήθεια χρήσης ή αντιμετώπισης προβλήματος;</p>","icon":10520,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"2","name":"Βοήθεια με πληρωμές και τιμολόγηση","descriptionHtml":"<p><a href=\"https://www.recharge.gr/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Σελίδα υποστήριξης recharge.gr</a></p>","callToAction":"Βοήθεια με πληρωμές και τιμολόγηση","introHtml":"<p>Ερωτήσεις σχετικά με τη χρέωση ή τιμολόγηση.</p>","icon":10536,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[6],"key":""},{"id":"25","name":"Βοήθεια με την πλατφόρμα διαχείρισης","descriptionHtml":"<p><a href=\"https://www.recharge.gr/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Σελίδα υποστήριξης recharge.gr</a></p>","callToAction":"Βοήθεια με την πλατφόρμα διαχείρισης","introHtml":"<p>Χρειάζεστε βοήθεια με την πλατφόρμα διαχείρισης;</p>","icon":10550,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"89","name":"Θέματα με την παραγγελία","descriptionHtml":"<p>Όλα τα πεδία με αστερίσκο <span class=\"error\">[*]</span> θα πρέπει να είναι προαπαιτούμενα. Σε περίπτωση που κάποιο από τα πεδία δεν συμπληρωθεί δεν θα μπορεί να υποβληθεί το αίτημα. Παρακαλούμε συμπληρώστε είτε τον αριθμό παραγγελίας είτε τον αριθμό έργου.</p>","callToAction":"Θέματα με την παραγγελία","introHtml":"<p>Τροποποίηση / ακύρωση παραγγελίας / θέματα που αφορούν τις υπηρεσίες</p>","icon":10518,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"69","name":"Παραγγελία υπηρεσίων/καρτών RFID","descriptionHtml":"<p><a href=\"https://enervek.atlassian.net/servicedesk/customer/portal/1/article/11370497?src=1271009149\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Κόστος υπηρεσιών/καρτών RFID</a></p>","callToAction":"Παραγγελία υπηρεσίων/καρτών RFID","introHtml":"<p>Μετά την υποβολή του αιτήματος, θα σας στείλουμε το έντυπο παραγγελίας για επιβεβαίωση και πληρωμή (εάν απαιτείται).</p>","icon":10543,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[16],"key":""},{"id":"8","name":"Προτείνετε μια βελτίωση","descriptionHtml":"<p><a href=\"https://www.recharge.gr/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Αρχική σελίδα υποστήριξης</a></p>","callToAction":"Προτείνετε μια βελτίωση","introHtml":"<p>Πιστεύεις ότι μπορούμε να κάνουμε κάτι καλύτερο; Σας ακούμε.</p>","icon":10539,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1,6],"key":""},{"id":"5","name":"Emailed/phone request","descriptionHtml":"","callToAction":"Emailed/phone request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Τεχνική υποστήριξη"},{"id":6,"name":"Παραγγελίες & πληρωμές"},{"id":16,"name":"Διαχείριση καρτών RFID"}],"orderMapping":{"1":[1,25,8],"24":[1,8],"5":[25,8],"6":[89,2,8],"25":[89],"16":[69]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"663c74c3-1954-3aa7-aebc-987ee2300b0c","appLinkName":"System Confluence","appLinkUrl":"https://enervek.atlassian.net/wiki","spaceKey":"RS","spaceName":"Recharge Support","spaceUrl":"https://enervek.atlassian.net/wiki/spaces/RS","isServer":false},"labels":[],"projectKey":"RECHARGE","serviceDeskId":1,"kbLinkDomainURLs":["https://enervek.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RECHARGE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWUyMzQzMy02ZDgyLTQ2NmQtYjFmOS1kYWJiOTdhMWQ3M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1NzM4NzMsIm5iZiI6MTc0MzU3MjY3M30.iz45E13qBA5JNVPZGzXOv_gD0BTtkNkK0VFEfY_BAS8","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"cee23433-6d82-466d-b1f9-dabb97a1d73c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"7fd8fc9d-21f6-40b4-ba01-b3342858705e","name":"Οδηγίες / Guides","description":"Οδηγίες χρήσης σταθμών φόρτισης.","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/7fd8fc9d-21f6-40b4-ba01-b3342858705e","lastUpdated":"1722974031709","createdAt":"1681129294717"},{"id":"2b27bb6b-c8e9-4884-9d7f-9174c540c418","name":"Αντιμετώπιση προβλημάτων","description":"Οδηγός & υποστήριξη αντιμετώπισης προβλημάτων με τη χρήση σταθμού φόρτισης και την υποδομή φόρτισης.","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/2b27bb6b-c8e9-4884-9d7f-9174c540c418","lastUpdated":"1662134563979","createdAt":"1644446174604"},{"id":"16f9676d-e530-48e9-a4b1-fafa6fb73c96","name":"Επιπρόσθετες υπηρεσίες","description":"Παραγγελία υπηρεσίων / καρτών RFID.","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/16f9676d-e530-48e9-a4b1-fafa6fb73c96","lastUpdated":"1645545157993","createdAt":"1645544265469"},{"id":"6e3ddfda-c98a-4e9e-8b12-caa495b9ed77","name":"Υποστήριξη","description":"Πληροφορίες για τις υπηρεσίες τεχνικής υποστήριξης","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/6e3ddfda-c98a-4e9e-8b12-caa495b9ed77","lastUpdated":"1658337966698","createdAt":"1648135920788"},{"id":"f3b5befd-89c2-435e-82b1-f3f1d34de47b","name":"Εγγύηση","description":"Όροι Εγγύησης","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/f3b5befd-89c2-435e-82b1-f3f1d34de47b","createdAt":"1648137490987"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://enervek.atlassian.net/wiki","kbLinkDomainURLs":["https://enervek.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}