Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"0c395f9e9f9675789ebd2275c3cfc20281ce1e33_lout","branding":{"id":"1","key":"recharge","name":"Recharge Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2e264a","headerLinkHoverBGColor":"#2e264a","headerBadgeColor":"#2e264a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/74d8c600-be9c-42eb-b5e6-15d3800c7d3c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWUyMzQzMy02ZDgyLTQ2NmQtYjFmOS1kYWJiOTdhMWQ3M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc0ZDhjNjAwLWJlOWMtNDJlYi1iNWU2LTE1ZDM4MDBjN2QzYyI6WyJyZWFkIl19LCJleHAiOjE3NzMzMjUyOTQsIm5iZiI6MTc3MzMyNDY5NH0.VteUOf7GbeiifjkQ_gG6q1pwpUjfB1xkP8sqhl8hzOM&client=cee23433-6d82-466d-b1f9-dabb97a1d73c&mode=fit","logoId":"74d8c600-be9c-42eb-b5e6-15d3800c7d3c","isLogoAvailable":true,"helpCenterTitle":"Καλώς ήρθατε στο Enervek Support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Καλώς ήρθατε στο Enervek Support","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2b435e","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWUyMzQzMy02ZDgyLTQ2NmQtYjFmOS1kYWJiOTdhMWQ3M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzMzMjUyOTQsIm5iZiI6MTc3MzMyNDY5NH0.PBUCjcWiii0PfDq6gGUPCKgu78ICTMRuxymU4fHvFSQ&client=cee23433-6d82-466d-b1f9-dabb97a1d73c&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"recharge","projectId":10000,"serviceDeskId":1,"name":"Recharge Support","description":"<p>Υποστήριξη για τον εξοπλισμό φόρτισης και τις υπηρεσίες μας</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"1","name":"Αντιμετωπίζετε κάποιο πρόβλημα με τον εξοπλισμό;","descriptionHtml":"<p><a href=\"https://www.recharge.gr/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Σελίδα υποστήριξης recharge.gr</a></p>","callToAction":"Αντιμετωπίζετε κάποιο πρόβλημα με τον εξοπλισμό;","introHtml":"<p>Βοήθεια χρήσης ή αντιμετώπισης προβλήματος;</p>","icon":10520,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"2","name":"Βοήθεια με πληρωμές και τιμολόγηση","descriptionHtml":"<p><a href=\"https://www.recharge.gr/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Σελίδα υποστήριξης recharge.gr</a></p>","callToAction":"Βοήθεια με πληρωμές και τιμολόγηση","introHtml":"<p>Ερωτήσεις σχετικά με τη χρέωση ή τιμολόγηση.</p>","icon":10536,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[6],"key":""},{"id":"25","name":"Βοήθεια με την πλατφόρμα διαχείρισης","descriptionHtml":"<p><a href=\"https://www.recharge.gr/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Σελίδα υποστήριξης recharge.gr</a></p>","callToAction":"Βοήθεια με την πλατφόρμα διαχείρισης","introHtml":"<p>Χρειάζεστε βοήθεια με την πλατφόρμα διαχείρισης;</p>","icon":10550,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"89","name":"Θέματα με την παραγγελία","descriptionHtml":"<p>Όλα τα πεδία με αστερίσκο <span class=\"error\">[*]</span> θα πρέπει να είναι προαπαιτούμενα. Σε περίπτωση που κάποιο από τα πεδία δεν συμπληρωθεί δεν θα μπορεί να υποβληθεί το αίτημα. Παρακαλούμε συμπληρώστε είτε τον αριθμό παραγγελίας είτε τον αριθμό έργου.</p>","callToAction":"Θέματα με την παραγγελία","introHtml":"<p>Τροποποίηση / ακύρωση παραγγελίας / θέματα που αφορούν τις υπηρεσίες</p>","icon":10518,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"69","name":"Παραγγελία υπηρεσίων/καρτών RFID","descriptionHtml":"<p><a href=\"https://enervek.atlassian.net/servicedesk/customer/portal/1/article/11370497?src=1271009149\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Κόστος υπηρεσιών/καρτών RFID</a></p>","callToAction":"Παραγγελία υπηρεσίων/καρτών RFID","introHtml":"<p>Μετά την υποβολή του αιτήματος, θα σας στείλουμε το έντυπο παραγγελίας για επιβεβαίωση και πληρωμή (εάν απαιτείται).</p>","icon":10543,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[16],"key":""},{"id":"8","name":"Προτείνετε μια βελτίωση","descriptionHtml":"<p><a href=\"https://www.recharge.gr/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Αρχική σελίδα υποστήριξης</a></p>","callToAction":"Προτείνετε μια βελτίωση","introHtml":"<p>Πιστεύεις ότι μπορούμε να κάνουμε κάτι καλύτερο; Σας ακούμε.</p>","icon":10539,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1,6],"key":""},{"id":"5","name":"Emailed/phone request","descriptionHtml":"","callToAction":"Emailed/phone request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://enervek.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Τεχνική υποστήριξη"},{"id":6,"name":"Παραγγελίες & πληρωμές"},{"id":16,"name":"Διαχείριση καρτών RFID"}],"orderMapping":{"1":[1,25,8],"24":[1,8],"5":[25,8],"6":[89,2,8],"25":[89],"16":[69]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"663c74c3-1954-3aa7-aebc-987ee2300b0c","appLinkName":"System Confluence","appLinkUrl":"https://enervek.atlassian.net/wiki","spaceKey":"RS","spaceName":"Recharge Support","spaceUrl":"https://enervek.atlassian.net/wiki/spaces/RS","isServer":false},"labels":[],"projectKey":"RECHARGE","serviceDeskId":1,"kbLinkDomainURLs":["https://enervek.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RECHARGE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZWUyMzQzMy02ZDgyLTQ2NmQtYjFmOS1kYWJiOTdhMWQ3M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMzMjU4OTQsIm5iZiI6MTc3MzMyNDY5NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LtzGA3FSY9jC-FbCESHh7l11Fs6DDPLyRwont7djFUQ","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"cee23433-6d82-466d-b1f9-dabb97a1d73c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"7fd8fc9d-21f6-40b4-ba01-b3342858705e","name":"Οδηγίες / Guides","description":"Οδηγίες χρήσης σταθμών φόρτισης.","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/7fd8fc9d-21f6-40b4-ba01-b3342858705e","lastUpdated":"1722974031709","createdAt":"1681129294717"},{"id":"2b27bb6b-c8e9-4884-9d7f-9174c540c418","name":"Αντιμετώπιση προβλημάτων","description":"Οδηγός & υποστήριξη αντιμετώπισης προβλημάτων με τη χρήση σταθμού φόρτισης και την υποδομή φόρτισης.","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/2b27bb6b-c8e9-4884-9d7f-9174c540c418","lastUpdated":"1752670325871","createdAt":"1644446174604"},{"id":"16f9676d-e530-48e9-a4b1-fafa6fb73c96","name":"Επιπρόσθετες υπηρεσίες","description":"Παραγγελία υπηρεσίων / καρτών RFID.","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/16f9676d-e530-48e9-a4b1-fafa6fb73c96","lastUpdated":"1645545157993","createdAt":"1645544265469"},{"id":"6e3ddfda-c98a-4e9e-8b12-caa495b9ed77","name":"Υποστήριξη","description":"Πληροφορίες για τις υπηρεσίες τεχνικής υποστήριξης","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/6e3ddfda-c98a-4e9e-8b12-caa495b9ed77","lastUpdated":"1658337966698","createdAt":"1648135920788"},{"id":"f3b5befd-89c2-435e-82b1-f3f1d34de47b","name":"Εγγύηση","description":"Όροι Εγγύησης","categoryUrl":"https://enervek.atlassian.net/servicedesk/customer/portal/1/topic/f3b5befd-89c2-435e-82b1-f3f1d34de47b","createdAt":"1648137490987"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://enervek.atlassian.net/wiki","kbLinkDomainURLs":["https://enervek.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}